全省统一！明起全部取消！
<p style="white-space: normal;text-align: center;"><span style="color: rgb(0, 122, 170); background-color: rgb(255, 255, 255); font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px;">小伙伴们是否有过这样的体验</span><br/></p><p></p><section powered-by="xiumi.us" style="white-space: normal;font-size: 16px;max-width: 100%;box-sizing: border-box;background-color: rgb(255, 255, 255);line-height: 28.4444px;word-wrap: break-word !important;"><section style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section powered-by="xiumi.us" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section data-role="outer" label="Powered by 135editor.com" style="color: rgb(62, 62, 62);max-width: 100%;line-height: 25.6px;font-family: 微软雅黑;box-sizing: border-box !important;word-wrap: break-word !important;"><section data-role="outer" label="Powered by 135editor.com" style="max-width: 100%;box-sizing: border-box !important;word-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;font-size: 16px;letter-spacing: 0.544px;white-space: normal;background-color: rgb(255, 255, 255);box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">每次打通一些热线电话后</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">都要集中精力先听一段语音导航</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">听完后再按键选择</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">不仅菜单分类多、用时长</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">有时还会选错</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">只好从头再听一遍</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">针对大家拨打热线时遇到的“痛点”</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">江苏政务服务为群众办实事——</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">12月21日起</strong></span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">全省12345热线将实现“语音零导航”</strong></span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">企业群众拨打12345后</strong></span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">直接接入人工座席</strong></span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">全省12345热线全部取消语音导航</strong></span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">在全国政务服务热线中还是首家</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><section data-id="76861" data-type="lspecial02" powered-by="xmyeditor.com" data-md5="ffd7d" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-bottom: -26px;margin-left: auto;outline: 0px;max-width: 100%;width: 26px;height: 26px;transform: rotate(180deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-left: 2px;outline: 0px;max-width: 100%;background: rgb(17, 69, 153);width: 5px;height: 20px;transform: skew(0deg, 45deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-top: -1px;margin-bottom: -5px;margin-left: 6px;outline: 0px;max-width: 100%;background: rgb(17, 69, 153);width: 20px;height: 5px;transform: skew(45deg, 0deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br 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data-md5="ffd7d" style="margin-left: 2px;outline: 0px;max-width: 100%;background: rgb(17, 69, 153);width: 5px;height: 20px;transform: skew(0deg, 45deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-top: -1px;margin-bottom: -5px;margin-left: 6px;outline: 0px;max-width: 100%;background: rgb(17, 69, 153);width: 20px;height: 5px;transform: skew(45deg, 0deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="outline: 0px;max-width: 100%;border-width: 1px;border-style: solid;border-color: rgb(17, 69, 153);width: 7px;height: 7px;border-radius: 50%;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="padding-right: 6px;padding-left: 6px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="outline: 0px;max-width: 100%;border-width: 1px;border-style: solid;border-color: rgb(17, 69, 153);background: rgba(255, 255, 255, 0.99);box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="padding: 25px 20px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="outline: 0px;max-width: 100%;color: rgb(102, 102, 102);letter-spacing: 1px;line-height: 24px;text-align: justify;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;font-size: 13px;text-indent: 2em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;">据悉，10%的话务来电，在语音导航播报完成前，来电人就挂机；有的电话因服务对象未及时按键，自动接入默认队列；有的服务对象没有准确区分按键，进入错误的接听队列。</span></section></section></section></section></section></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-top: -20px;margin-left: auto;outline: 0px;max-width: 100%;width: 26px;height: 26px;transform: rotate(-90deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-left: 2px;outline: 0px;max-width: 100%;background: rgb(17, 69, 153);width: 5px;height: 20px;transform: skew(0deg, 45deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-top: -1px;margin-bottom: -5px;margin-left: 6px;outline: 0px;max-width: 100%;background: rgb(17, 69, 153);width: 20px;height: 5px;transform: skew(45deg, 0deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="outline: 0px;max-width: 100%;border-width: 1px;border-style: solid;border-color: rgb(17, 69, 153);width: 7px;height: 7px;border-radius: 50%;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-top: -26px;outline: 0px;max-width: 100%;width: 26px;height: 26px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-left: 2px;outline: 0px;max-width: 100%;background: rgb(17, 69, 153);width: 5px;height: 20px;transform: skew(0deg, 45deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="margin-top: -1px;margin-bottom: -5px;margin-left: 6px;outline: 0px;max-width: 100%;background: rgb(17, 69, 153);width: 20px;height: 5px;transform: skew(45deg, 0deg);box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section powered-by="xmyeditor.com" data-md5="ffd7d" style="outline: 0px;max-width: 100%;border-width: 1px;border-style: solid;border-color: rgb(17, 69, 153);width: 7px;height: 7px;border-radius: 50%;background-image: initial;background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section></section></section></section><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">为了给企业群众更好的体验</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">江苏12345热线将取消语音导航</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(217, 33, 66);box-sizing: border-box !important;overflow-wrap: break-word !important;">列入“2021年服务企业群众十件实事”</span></p><p style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p><section data-support="96编辑器" data-style-id="32722" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-support="96编辑器" data-style-id="32941" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 10px;margin-bottom: 10px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;color: rgb(11, 122, 255);font-size: 18px;letter-spacing: 2px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">取消语音导航后，12345热线如何做好服务？</strong></span></p></section><section style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;display: flex;align-items: flex-start;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 25px;outline: 0px;max-width: 100%;box-sizing: border-box;width: 10px;height: 10px;background-color: rgb(11, 122, 255);border-radius: 50%;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section data-width="95%" style="margin-left: -6px;padding: 8px;outline: 0px;max-width: 100%;box-sizing: border-box;border-left: 1px solid rgb(11, 122, 255);width: 643.141px;overflow-wrap: break-word !important;"><section style="padding: 12px;outline: 0px;max-width: 100%;box-sizing: border-box;background-color: rgb(238, 245, 255);border-radius: 5px;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-align: left;letter-spacing: 2px;font-size: 15px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-indent: 2em;text-align: justify;line-height: 1.5em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;font-size: 16px;text-indent: 34px;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">需要按键选择社保、医保、公积金等专业服务的语音导航，由首接话务人员完成相关专业领域普通诉求的解答，疑难诉求转至对应专席或政策专员解答；</span></section></section></section></section></section></section></section><section style="outline: 0px;max-width: 100%;line-height: 1.5em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;display: flex;align-items: flex-start;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 25px;outline: 0px;max-width: 100%;box-sizing: border-box;width: 10px;height: 10px;background-color: rgb(11, 122, 255);border-radius: 50%;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section data-width="95%" style="margin-left: -6px;padding: 8px;outline: 0px;max-width: 100%;box-sizing: border-box;border-left: 1px solid rgb(11, 122, 255);width: 643.141px;overflow-wrap: break-word !important;"><section style="padding: 12px;outline: 0px;max-width: 100%;box-sizing: border-box;background-color: rgb(238, 245, 255);border-radius: 5px;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-align: left;letter-spacing: 2px;font-size: 15px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-indent: 2em;text-align: justify;line-height: 1.5em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;text-indent: 34px;font-size: 16px;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">需要按键选择外语服务的语音导航，由话务员以外语应答后，将诉求人接入外语服务专席；需要按键选择“挪车”等服务的语音导航，通过其他渠道接收。</span></section></section></section></section></section></section><p style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p></section></section></section><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">从12月21日起</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">企业群众拨打江苏12345热线</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">首先会听到全省统一的欢迎语</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">然后在具有各地特色的排队等候音中</span></p><p style="outline: 0px;max-width: 100%;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">等待接入人工座席</span></p><p style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p><section data-support="96编辑器" data-style-id="32941" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 10px;margin-bottom: 10px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;color: rgb(11, 122, 255);font-size: 18px;letter-spacing: 2px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;font-size: 16px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">江苏12345热线通过三大举措，保障取消语音导航后，热线服务稳中有进。</strong></span></p></section><section style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;display: flex;align-items: flex-start;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 25px;outline: 0px;max-width: 100%;box-sizing: border-box;width: 10px;height: 10px;background-color: rgb(11, 122, 255);border-radius: 50%;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section data-width="95%" style="margin-left: -6px;padding: 8px;outline: 0px;max-width: 100%;box-sizing: border-box;border-left: 1px solid rgb(11, 122, 255);width: 643.141px;overflow-wrap: break-word !important;"><section style="padding: 12px;outline: 0px;max-width: 100%;box-sizing: border-box;background-color: rgb(238, 245, 255);border-radius: 5px;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-align: left;letter-spacing: 2px;font-size: 15px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-align: justify;text-indent: 2em;line-height: 1.5em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;font-size: 16px;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">首先，配优配强话务人员，增加座席数量，提升话务人员综合服务能力；</span></section></section></section></section></section></section></section><section style="outline: 0px;max-width: 100%;line-height: 1.5em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;display: flex;align-items: flex-start;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 25px;outline: 0px;max-width: 100%;box-sizing: border-box;width: 10px;height: 10px;background-color: rgb(11, 122, 255);border-radius: 50%;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section data-width="95%" style="margin-left: -6px;padding: 8px;outline: 0px;max-width: 100%;box-sizing: border-box;border-left: 1px solid rgb(11, 122, 255);width: 643.141px;overflow-wrap: break-word !important;"><section style="padding: 12px;outline: 0px;max-width: 100%;box-sizing: border-box;background-color: rgb(238, 245, 255);border-radius: 5px;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-align: left;letter-spacing: 2px;font-size: 15px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-align: justify;text-indent: 2em;line-height: 1.5em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;font-size: 16px;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">其次，强化政务信息支撑，建设强大的政务信息库，便于话务人员快速检索，把群众的诉求答得又快又准；</span></section></section></section></section></section></section></section></section><section data-support="96编辑器" data-style-id="32941" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 10px;margin-bottom: 10px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;line-height: 1.5em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;display: flex;align-items: flex-start;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="margin-top: 25px;outline: 0px;max-width: 100%;box-sizing: border-box;width: 10px;height: 10px;background-color: rgb(11, 122, 255);border-radius: 50%;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></section><section data-width="95%" style="margin-left: -6px;padding: 8px;outline: 0px;max-width: 100%;box-sizing: border-box;border-left: 1px solid rgb(11, 122, 255);width: 643.141px;overflow-wrap: break-word !important;"><section style="padding: 12px;outline: 0px;max-width: 100%;box-sizing: border-box;background-color: rgb(238, 245, 255);border-radius: 5px;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-align: left;letter-spacing: 2px;font-size: 15px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;text-align: justify;text-indent: 2em;line-height: 1.5em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;font-size: 16px;color: rgb(0, 122, 170);box-sizing: border-box !important;overflow-wrap: break-word !important;">第三，合理利用智能服务，对于内容简单、问题明了、答复固化、重复性高的群众诉求，由话务人员首接后，接入智能服务，既保证群众服务体验，又减轻话务压力，提升服务效率。</span></section></section></section></section></section></section></section></section></section><section data-role="paragraph" style="outline: 0px;max-width: 100%;font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;font-size: 16px;letter-spacing: 0.544px;white-space: normal;background-color: rgb(255, 255, 255);box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-role="paragraph" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-role="paragraph" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-role="paragraph" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-role="paragraph" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-role="paragraph" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-support="96编辑器" data-style-id="30137" style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><br style="outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"/></p><section style="outline: 0px;max-width: 100%;letter-spacing: 0.544px;box-sizing: border-box !important;overflow-wrap: break-word !important;"></section><section style="margin-top: 10px;outline: 0px;max-width: 100%;letter-spacing: 0.544px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="outline: 0px;max-width: 100%;letter-spacing: 0.54px;font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;caret-color: rgb(255, 0, 0);box-sizing: border-box !important;overflow-wrap: break-word !important;">来源：交汇点</span></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section></section><p></p><link rel="stylesheet" href="http://www.320924.com/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_jzx" id="wcn_editor_css"/>
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